Creating Your Account and Signing In

Signing up takes two steps — your own details, then your gym's. This guide covers both, plus verifying your email, picking a plan, and getting back in later.

1. Creating Your Gym's Account

1. Select Sign Up on the login screen, under "Don't have an account?".
2. On Step 1 of 2: Account Information, fill in First Name, Last Name, Phone Number, Email, Password (8+ characters, 1 special character), and Confirm Password.
3. Select Next: Gym Information.
4. On Step 2 of 2: Gym Information, enter your Gym Name, plus Gym Phone Number, Gym Email, and Gym Website if you have them.
5. Add the disciplines you teach under Martial Arts (optional — see below).
6. Select Sign Up.

[!IMPORTANT] Your gym's name, phone, email, and website are set here and can't be edited in the app afterwards, so fill them in now if you have them. Your own name and contact details are read-only on the Account page too. Martial arts and belt systems, by contrast, can be changed any time.

[!NOTE] On the iPhone and iPad app there's no sign-up link — Apple requires account creation to happen outside the app. Create your account at flow-roll.com (a mobile browser is fine) or on Android, then sign in on iOS.

2. Adding Your Martial Arts and Belt Systems

Optional at signup — you can skip it and set this up later from the Account page. Doing it now just saves a step.

1. In the Martial Art #1 card, select Select Martial Art and pick your discipline. If it's not listed, choose Other and fill in Please specify other martial art.
2. Leave Belt System on if the discipline uses ranks. Disciplines that usually don't — Muay Thai, Boxing, Wrestling — start with it off, and you can turn it on if your gym ranks students anyway.
3. Select Select Belt System and choose the progression you use, or Create Custom Belt System to enter your own.
4. For a standard system, review the belts in the confirmation and select Confirm — or Change to pick a different one.
5. For a custom system, enter each rank from lowest to highest using Belt Color 1, Belt Color 2, and so on, adding ranks with Add Belt.

Teaching more than one discipline? Select Add another martial art and repeat. The first card is marked Primary (star icon); select Set as primary on another card to make that one your gym's main discipline.

3. Verifying Your Email

After signing up you land on Verify Your Email, which confirms where the link was sent.

1. Open the email and select the verification link.
2. If it hasn't arrived, check spam and junk.
3. Select Resend Email to send it again — the button pauses 30 seconds between sends and counts down while you wait.
4. Select Back to Login once you're verified.

[!IMPORTANT] You can't use the app until your email is verified. Signing in beforehand just returns you to this screen.

4. Choosing a Subscription Plan

On the web and on Android, the plan options appear once, right after a new gym owner's first sign-in. You can reopen them any time from Account (gear icon) → View Subscription Plans.

1. Review the plans — each shows its monthly price, how many students it covers, and its 14 Day Free Trial.
2. Select Select Plan on the one you want and complete checkout.
3. If you paid in another browser or on another device, select I've Subscribed to refresh your access.

Not ready? Select Skip for now (it reads Cancel if you opened the screen yourself from Account). It won't interrupt you again — reopen it from Account when you're ready.

[!IMPORTANT] Subscriptions can't be purchased inside the iPhone or iPad app, and the plan screen never appears there on its own. On iOS the screen reads Subscription Required and offers Contact Sales — subscribe at flow-roll.com from a computer or mobile browser, then select I Already Have Access. The section is labeled Plan Details on iOS rather than View Subscription Plans.

5. Signing In

1. On the Welcome back screen, enter your Email and Password.
2. Select Sign In.

Select the eye icon in the password field to show or hide what you've typed, and turn on Remember Me to have your email filled in next time.

Forgot Your Password?

1. Enter your email address in the Email field.
2. Select Forgot Password?.
3. Confirm the address in the Reset Password message and select Send.
4. Open the reset email and follow its link to choose a new password.

[!NOTE] The Email field has to contain a valid address before the reset can go out — otherwise you're prompted to enter one first.

6. Signing In with Face ID or Touch ID

The first time you sign in with Remember Me on, Flow Roll offers to save your login: select Enable on Enable Biometric Login?, or No thanks to skip. Don't ask again stops the offer for good.

Once saved, your biometric option appears next to Remember Me on the login screen — named Face ID or Touch ID on iPhone and iPad, face unlock or fingerprint on Android — and sign-in is attempted automatically when you open the app.

If your saved login stops working after a password change, sign in manually once and it refreshes itself. You can also turn biometrics on or off later from the Security section of the Account page.

7. Joining a Gym You Were Invited To

If a gym owner invited you as staff, you don't create a gym of your own. Your invitation email links to a You're Invited screen where you select Create Account, and signup skips the gym step entirely. Your email address is fixed to the one that was invited, and you're added to that gym with your assigned role once you verify your email and sign in.

For the other side of this — inviting your own staff — see Managing Your Staff and Their Access.